• What time will my order be delivered?

  We typically drop off 1-2 hours before your event and pick up 1-2 hours after. Check My Account the day before for exact times.Featured

• When do I pay for my order?

  When payment is due and accepted payment methods.Featured

• How do I cancel my order?

  Cancel orders in My Account under View Details, then click Cancel Order. Paid amounts convert to store credit automatically.Featured

• How do I book an order?

  Enter your zip code and party date, browse available rentals, add items to cart, then checkout to complete your reservation.Featured

• How do I reschedule my order?

  Reschedule in My Account by clicking View Details, then Reschedule, select new date and times, and confirm changes.Featured

• How do I confirm my party event details?

  Confirm order details including drop-off and pick-up time windows by clicking the confirmation link sent after placing your order.Featured

• How do I get a copy of my receipt?

  Print or save invoices from your My Account page under the Payments section, or contact customer service at 281-606-5867.Featured

• What should I do if my inflatable turns off?

  Check that the blower plug is secure and verify your breaker box. Bounce houses need a dedicated 20 amp breaker. Call us if troubleshooting doesn't work.Some readers

• How long do I keep the rentals for?

  The base price inflatables is 4hrs at Sky High Party Rentals. Tables, chairs, & furniture rentals are for the whole day. Additional time available.Few readers

• Do you offer exact time delivery?

  Yes, we offer 1-hour or exact time windows for $25-$50. Select this option during order confirmation or update anytime in My Account.Few readers

• How far in advance should I book?

  Book as early as possible or with 2 hours notice. Book 1 month ahead during May and October busy season for guaranteed availability.Few readers

• Equipment damage insurance cost and coverage

  Equipment damage insurance costs 7.5% of item price and covers damage under normal use, excluding complete destruction or theft.Few readers

• How many blowers does my bounce house need?

  Check the power outlets listed on the product page. Each outlet equals one blower. Use one blower per electrical breaker for safety.Few readers

• How do I pay an overdue balance on my order?

  How to pay an overdue balance from your Sky High My Account page.Few readers

• How to change delivery address for an order

  Log into My Account, click View Details, then Change Delivery Details. We'll confirm any fee adjustments or service availability.Few readers

• Download W9 forms for Houston, Dallas, and Austin

  Get W9 forms for Sky High Party Rentals Houston, Dallas/FTW, and Austin/San Antonio locations via direct Dropbox links.Few readers

• Add items to an upcoming order

  Add items up to 24 hours before your party in My Account under View Details. Call or email for items not shown in the add-on list.Few readers

• Are you fully insured?

  Yes. We carry Workmen's Comp, Auto, and General Liability insurance. Additional insured certificates available for $35 within 2-3 business days.Few readers

• Should I tip my delivery driver

  Tips appreciated but not expected or requested upfront. Electronic tipping available at drop-off, or leave a 5-star Google review instead.Few readers

• How to leave a Google review for Sky High Party Rentals

  Leave a Google review after your event by searching Sky High Party Rentals plus your city, or use the text link we send the day after.Few readers

• What payment methods do you accept?

  We accept all major credit and debit cards. Checks only from schools and churches.Few readers

• Where to find setup videos and instructions

  Every product page at skyhighpartyrentals.com includes setup videos, photos, and safety PDFs. Videos appear under the product description.Few readers

• Deposit vs. full payment options

  Pay 50% deposit to hold your date, balance due 2 days before your event. Or pay everything upfront.Few readers

• Fixing checkout errors on skyhighpartyrentals.com

  Resolve billing address mismatches and card type issues. We accept Visa, Mastercard, Amex, Discover. Call to process manually in 60 seconds.Few readers

• I'm planning two events — can I get a discount?

  Multi-event customers get a small loyalty rateFew readers

• Do you do adult / wedding / corporate events?

  About 25% of our business is adult eventsFew readers

• Do I need to buy the damage waiver? What does it cover?

  The damage waiver is **optional but recommended** (9% of rental)Few readers