• What time will you deliver?

  Typically, we drop-off at least 1-2 hours prior to your event’s start time and pick-up items within 1-2 hours after your requested end time. You may also receive further communication about drop off and pick up if we have another rental in your area on a different day. On the day before your party we start working on the schedule for drivers. You can often find the times we will setup in your My Account page the day before your party date.Featured

• When do I pay for my order?

  When payment is due and accepted payment methods.Featured

• How do I book an order?

  Here are the step to complete a party reservation at Sky High Party Rentals website. First enter your party zip code and party date. Then browse the available party rentals. Add items to your rental cart by clicking Add to Cart. Navigate to Checkout or View Cart to complete your reservation.Featured

• How do i cancel my order and get store credit?

  To cancel an order: Login to your My Account page here Click on View Details of your order. Scroll down and click Cancel Order Confirm Cancellation on the confirmation popup. Any amount paid will be applied to your store credit automatically which you can used towards a new order any time.Featured

• How do I confirm event details about my party?

  After you place an order on our website, you will be sent a link to confirm your order. You will see a list of options that allows you to choose windows for your preferred drop-off and pick-up times as part of your confirmation steps, along with a comment box for the setup professional delivering your order. You may also update your drop off and pick up instructions at any time by visiting your My Account page. (https://apps.skyhighpartyrentFeatured

• How do I reschedule my order to a new date?

  To Reschedule your Sky High Party Rentals order, login to your my account page here. Click on View Details of the order you want to Reschedule. Scroll down and click on Reschedule. Select the new date(you may have to double click the new date) & select the correct start/end time, then click Change Date. Confirm Changes in the popup to change thFeatured

• Can I get a copy of my receipt for an order I recently paid for?

  Yes to get a copy of your receipt or invoice you can do that from your My Account Page.&x20; Sign in to your my account page at https://www.skyhighpartyrentals.com/auth/signin Go to the Payments Section. Click on View/Pay next to the order you need a receipt for, or copy of your invoice. Click Print Invoice andFeatured

• What do I do if the inflatable turns off?

  If your inflatable turns off, exit the kids from the inflatable and check the plug to the blower. Often times the plug will become unplugged if kids are running around near the outlets. If the outlet is securely plugged in, check the breaker box. Bounce house blower require a dedicated 20 amp breaker. If you have anything else connected to other outlets which share the breaker with the inflatable you should move them to another outlet. Please note that outlets on the outside of your house sharSome readers

• How long do I keep the rentals for?

  The base price inflatables is 4hrs at Sky High Party Rentals. Tables, chairs, & furniture rentals are for the whole day. Additional time available.Some readers

• How far in advance should I book?

  We suggest booking as early as possible to avoid your items getting booked out, however we can be ready to deliver your bounce house if it's available with at least 2hrs notice on most days. Often times booking the week before your party is perfectly fine. Most customers book on the Monday before their order to see how the weather will turn out. Seasonality: Our busiest times of the year are May and October. During these months we recommend booking at least 1 month in advance to insure availaFew readers

• Can you pick up or drop off items at an exact time?

  Yes, we typically require at lest 2 to 3hrs for drop off and pick up, but we understand some venues need an exact time drop off or pick up. We charge $25 to $50 for either a 1hr window or for an exact time pick up. You can select this option after you place an order. A confirmation page will ask you for additional information where you can make this selection. You may also update your drop off and pick up instructions at any time by visiting your My Account page (https://www.skyhighpartyrentalFew readers

• Equipment Damage Insurance/Policy

  Our Equipment Damage Insurance costs 7.5% of the item price. It covers damage to our equipment under normal use, excluding complete destruction or theft.Few readers

• How many blowers are needed for my bounce house?

  Every bounce house requires a different amount of blowers to inflate the party rental. In general, we include the number of power outlets required on our website to signify how many blowers it will need. If we list the power requirements for the inflatable are 2, then it will need 2 blowers. The horsepower of the blowers vary, and over time the inflatable may need a larger horsepower blower. Each blower should be used on a different breaker. Most breakers are 15 to 20 amps. The blowers take appFew readers

• How do I pay an overdue balance on my order?

  How to pay an overdue balance from your Sky High My Account page.Few readers

• Can I get a copy of your W9 for my company?

  To get a copy of our W9 for our Houston location visit this link: https://www.dropbox.com/s/xx8jxdulquhws7k/W9-Sky-High-Party-Rentals.pdf?dl=0 To get a copy of our W9 for our Austin/San Antonio location visit this link: https://www.dropbox.com/s/zlwnfq20wl1yfpf/w9-Sky-High-Party-Rentals%20Austin.pdf?dl=0 To get a copy of our WFew readers

• How can I change the delivery address of an order?

  Customers can change the delivery address for upcoming orders by visiting the My Account area. Click on View Details of the order you want to change. Scroll down and click on the Change Delivery Details button. Here you will be able to change the delivery address. Our system will let you know if there are additional delivery fees or reduction, or if we currently do not service the new address. If you have any problems, please call us at (281) 606-5867 or email reservations@skyhighpartyrentals.cFew readers

• Are you fully insured?

  Yes, we carry full insurance - Workmen's Comp, Auto, and General Liability insurance. Thousands of professional organization, schools, government organizations, parks, churches, and businesses require we carry insurance in order to service their events. After you place an order you can request additional insured certificates if required for a $35 fee. You can add it on at checkout or after you place an order. If you just need a copy of our insurance certificates, there is no extra fee. PleasFew readers

• How can I add more items to an already placed upcoming order?

  We try our best to make sure you can add items to your order up to 24hrs before your party. To add items to your order, navigate to your My Account area. Then choose view details of the upcoming order you want to make changes to. Click Add to order under the products you want to add. At this time, we only show our most common add on items. Click Add to Order and take advantage of last minute deals on inventory still available. If you would like to add additional items not shown, please calFew readers

• Do I have to pay everything upfront, or just a deposit?

  Either worksFew readers

• Do I need to buy the damage waiver? What does it cover?

  The damage waiver is **optional but recommended** (9% of rental)Few readers

• The website has a video / setup instructions for this item — where? (multiple mentions)

  Every product page on **skyhighpartyrentals.com** has a setup video and product photosFew readers

• I'm planning two events — can I get a discount?

  Multi-event customers get a small loyalty rateFew readers

• I'm having trouble checking out on the website — can you help?

  Most online checkout problems come from billing address mismatch or card type.Few readers

• Do you do adult / wedding / corporate events?

  About 25% of our business is adult eventsFew readers

• Should I tip the delivery driver?

  Tips are appreciated but absolutely not expected — **only tip for excellent service.** We never ask for tips before your order is deliveredFew readers

• Can I leave a Google review? Where? (Google review prompt — high-impact)

  Thank you — we'd love thatFew readers

• What payment methods do you accept? Venmo? Zelle?

  We accept all major credit and debit cards. Checks only from schools and churches.Few readers