Q: New Changes for Covid-19

${youtube}<a href="HA1eUqAhwoc">Sky High Party Rentals commitment to deliver clean safe fun. </a> Our 3 Step Cleaning Process <hr /> Step 1 First we vacuum all grass and leaves from each inflatable. We use shop vacs to achieve this. Step 2 Next we wash away all dirt &amp; mud with soapy water. This process is very similar to what you might observe washing a car. Step 3 Our next step is to use an EPA approved disinfectant for combatting Covid-19. The name of the disinfectant we use is Simple Green Pro D 5 cleaner and Simple Green Pro 3. Both these products have demonstrated effectiveness against viruses similar to 2019 Novel Coronavirus (COVID-2019) which helps to eliminate 99.9% of germs. We apply this product to anywhere someone might have come in contact with clean towels. This includes netting, pillars, floors, sliding surfaces, pop-up crawlers, steps, and handles. ${youtube}<a href="8-9tILOlAMM">Watch our new safety video </a> Our Commitment to Our Employees and Customers | New: As of April 5th, 2020 all employees are wearing masks and disposable gloves during cleaning and delivery/pick up. ****We understand the great responsibility that we’re taking on as an essential business during a time of crisis. Our employees are following the most aggressive safety precautions to ensure safety for all during the COVID-19 pandemic. We’re continuing to make efforts to support our front-line teams. ![](https://storage.crisp.chat/users/helpdesk/website/a1fd1f9323532000/bounce-hou

Question 1

When do I pay for my order?

Accepted Answer

A 50% down payment is due at the time of the order to make your reservation. The remainder of the payment is due 2 days before your event (of course, you can pay early, if you prefer). For orders over $1,000 we only require a 25% down payment.

Two days before your party, we will charge all cards on file the full balance of their order or will contact you if you prefer to pay using a different card. We prefer not to accept cash, and only accept business checks before we setup your party.

For schools, government agencies, or nonprofits that need to pay with purchase orders or checks, please call us at (281) 606-5867 to make a reservation. You should request the PO well in advance before your event, or pay with a school credit card.

If you have general questions we are available for chat 24hrs a day. Call us at (281) 606-5867 or nationally at 1-855-627-7594 Email responses within 24hrs available at reservations@skyhighpartyrentals.com

| If an inflatable collapses, exit children and check the electrical breaker. Most times the breaker will turn off from too much power. If Wind speeds exceed 15mph turn the inflatable off and exit the inflatable.

|| Before renting an inflatable, call 811 to have water lines flagged. Only allow us to setup away from sprinkler lines. We are not responsible for damage to sprinkler lines, especially after staking inflatables down to the ground where you ask.

||| Gate entrances must be 3.5ft wide or large

Question 2

New Changes for Covid-19

Accepted Answer

${youtube}Sky High Party Rentals commitment to deliver clean safe fun.

Our 3 Step Cleaning Process

Step 1 First we vacuum all grass and leaves from each inflatable. We use shop vacs to achieve this.

Step 2 Next we wash away all dirt & mud with soapy water. This process is very similar to what you might observe washing a car.

Step 3 Our next step is to use an EPA approved disinfectant for combatting Covid-19. The name of the disinfectant we use is Simple Green Pro D 5 cleaner and Simple Green Pro 3. Both these products have demonstrated effectiveness against viruses similar to 2019 Novel Coronavirus (COVID-2019) which helps to eliminate 99.9% of germs. We apply this product to anywhere someone might have come in contact with clean towels. This includes netting, pillars, floors, sliding surfaces, pop-up crawlers, steps, and handles.

${youtube}Watch our new safety video

Our Commitment to Our Employees and Customers

| New: As of April 5th, 2020 all employees are wearing masks and disposable gloves during cleaning and delivery/pick up.

****We understand the great responsibility that we’re taking on as an essential business during a time of crisis. Our employees are following the most aggressive safety precautions to ensure safety for all during the COVID-19 pandemic. We’re continuing to make efforts to support our front-line teams.

![](https://storage.crisp.chat/users/helpdesk/website/a1fd1f9323532000/bounce-hou

Question 3

What is the minimum height & max weight for mechanical bull riders?

Accepted Answer

We recommend a minimum user height of 48 inches and a maximum weight of rider of 300 lbs. We also now offer mechanical bulls specifically designed for all ages and sizes. Make sure to check our website for mechanical bulls for children.

If you have general questions we are available for chat 24hrs a day. Call us at (281) 606-5867 or nationally at 1-855-627-7594 Email responses within 24hrs available at reservations@skyhighpartyrentals.com

| If an inflatable collapses, exit children and check the electrical breaker. Most times the breaker will turn off from too much power. If Wind speeds exceed 15mph turn the inflatable off and exit the inflatable.

|| Before renting an inflatable, call 811 to have water lines flagged. Only allow us to setup away from sprinkler lines. We are not responsible for damage to sprinkler lines, especially after staking inflatables down to the ground where you ask.

||| Gate entrances must be 3.5ft wide or larger for most inflatables. We are not responsible for damage to gates that are severely rusted or rotting during transportation of the inflatable. We are not responsible for damage to grass during transportation or normal use of an inflatable.

Question 4

What are the power requirements of the mechanical bull?

Accepted Answer

The system operates from 110 volts single phase electricity at 60htz. drawing 16 amps. The 1 horsepower blower for the inflatable operates from 110 volts single phase electricity at 60htz. drawing approximately 10to 12 amps.

Therefore you will need 2 separate 20 amp outlets on separate breakers to operate the mechanical bull safely. We can bring extra extension cords, but have a plan for where the two cords will be setup. Most outside breakers of a house utilize the same breaker, so you may need to open a window or backdoor.

If you have general questions we are available for chat 24hrs a day. Call us at (281) 606-5867 or nationally at 1-855-627-7594 Email responses within 24hrs available at reservations@skyhighpartyrentals.com

| If an inflatable collapses, exit children and check the electrical breaker. Most times the breaker will turn off from too much power. If Wind speeds exceed 15mph turn the inflatable off and exit the inflatable. Supervision is required at all times

|| Before renting an inflatable, call 811 to have water lines flagged. Only allow us to setup away from sprinkler lines. We are not responsible for damage to sprinkler lines, especially after staking inflatables down to the ground where you ask.

||| Gate entrances must be 3.5ft wide or larger for most inflatables. We are not responsible for damage to gates that are severely rusted or rotting during transportation of the inflatable. We are not responsible for dama

Question 5

Does the water hose stay connected to the misting fans?

Accepted Answer

No, it is not required to have the fan hooked directly to a water source. It can be pre-filled and last up to 4hrs depending on how high the water mist is set to. A water source is needed for all misting fans at the time of setup though as we don't fill the misting fans with water prior to arrival. If your event is going to be longer than 4hrs, you can quickly fill the misting fans when they run out of water.

If you have general questions we are available for chat 24hrs a day. Call us at (281) 606-5867 or nationally at 1-855-627-7594 Email responses within 24hrs available at reservations@skyhighpartyrentals.com

| If an inflatable collapses, exit children and check the electrical breaker. Most times the breaker will turn off from too much power. If Wind speeds exceed 15mph turn the inflatable off and exit the inflatable. Supervision is required at all times

|| Before renting an inflatable, call 811 to have water lines flagged. Only allow us to setup away from sprinkler lines. We are not responsible for damage to sprinkler lines, especially after staking inflatables down to the ground where you ask.

||| Gate entrances must be 3.5ft wide or larger for most inflatables. We are not responsible for damage to gates that are severely rusted or rotting during transportation of the inflatable. We are not responsible for damage to grass during transportation or normal use of an inflatable.

${youtube}Watch our Safety Video

Question 6

What happens if there is bad weather on the day of my party?

Accepted Answer

Weather Policy

We have one of the most flexible weather policies out of most party rental companies in town. You have until the time our drivers setup at your location to cancel, and not lose your deposit. Even if our drivers get there and it's raining, let us know you want to cancel and reschedule and we will issue you store credit for any amount paid which you can use towards a new reservation.

You can also choose to reschedule your reservation prior to your event anytime. This is convenient if you want to alert your guest days beforehand and plan for another date. Keep in mind however that weather reports change so much from day to day and can be highly inaccurate. What's worse is that it may rain for 1 hour in one part of the city and then be sunny the rest of the day.

If it rains after we have already setup, you are responsible for full payment. Keep in mind that if it rains partially during your party, you can always continue use after it rains. We do recommend drying your party rentals off with a towel to avoid slipping. You should also insure that any blowers and electrical plugs stay as dry as possible. Adult supervision is required at all times while kids play inside of an inflatable. During bad weather, it is quite common for high winds to come in. You should turn the inflatable off if wind speeds exceed 15 miles per hour.

Please Note: **Due to Covi

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