Articles on: FAQ

When do I pay for my order?

A 50% down payment is due at the time of the order to make your reservation. The remainder of the payment is due 2 days before your event (of course, you can pay early, if you prefer). For orders over $1,000 we only require a 25% down payment.

Two days before your party, we will charge all cards on file the full balance of their order or will contact you if you prefer to pay using a different card. We prefer not to accept cash, and only accept business checks before we setup your party.

For schools, government agencies, or nonprofits that need to pay with purchase orders or checks, please call us at (281) 606-5867 to make a reservation. You should request the PO well in advance before your event, or pay with a school credit card.

If you have general questions we are available for chat 24hrs a day. Call us at (281) 606-5867 or nationally at 1-855-627-7594 Email responses within 24hrs available at reservations@skyhighpartyrentals.com

If an inflatable collapses, exit children and check the electrical breaker. Most times the breaker will turn off from too much power. If Wind speeds exceed 15mph turn the inflatable off and exit the inflatable.

Before renting an inflatable, call 811 to have water lines flagged. Only allow us to setup away from sprinkler lines. We are not responsible for damage to sprinkler lines, especially after staking inflatables down to the ground where you ask.

Gate entrances must be 3.5ft wide or larger for most inflatables. We are not responsible for damage to gates that are severely rusted or rotting during transportation of the inflatable. We are not responsible for damage to grass during transportation or normal use of an inflatable.

Updated on: 20/09/2022

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