• What time will you deliver?

  Typically, we drop-off at least 1-2 hours prior to your event’s start time and pick-up items within 1-2 hours after your requested end time. You may also receive further communication about drop off and pick up if we have another rental in your area on a different day. On the day before your party we start working on the schedule for drivers. You can often find the times we will setup in your My Account page the day before your party date.Featured

• When do I pay for my order?

  Paying for your Sky High Party Rentals order is quick and easy. Check availability and book online 24hrs a day, but book ahead of time during Summer.Featured

• How do i cancel my order and get store credit?

  To cancel an order: Login to your My Account page here Click on View Details of your order. Scroll down and click Cancel Order Confirm Cancellation on the confirmation popup. Any amount paid will be applied to your store credit automatically which you can used towards a new order any time.Featured

• How do I confirm event details about my party?

  After you place an order on our website, you will be sent a link to confirm your order. You will see a list of options that allows you to choose windows for your preferred drop-off and pick-up times as part of your confirmation steps, along with a comment box for the setup professional delivering your order. You may also update your drop off and pick up instructions at any time by visiting your My Account page. (https://apps.skyhighpartyrentFeatured

• How do I reschedule my order to a new date?

  To Reschedule your Sky High Party Rentals order, login to your my account page here. Click on View Details of the order you want to Reschedule. Scroll down and click on Reschedule. Select the new date(you may have to double click the new date) & select the correct start/end time, then click Change Date. Confirm Changes in the popup to change thFeatured

• How do I book an order?

  Here are the step to complete a party reservation at Sky High Party Rentals website. First enter your party zip code and party date. Then browse the available party rentals. Add items to your rental cart by clicking Add to Cart. Navigate to Checkout or View Cart to complete your reservation.Featured

• How do I pay an overdue balance on my order?

  To pay for your order, log in to your My Account Page. After logging in your My Account Page at https://www.skyhighpartyrentals.com/auth/signin Navigate to the Payments Section. Click On View/Pay button on the invoice you need to pay for. Enter your new crediFeatured

• Can I get a copy of my receipt for an order I recently paid for?

  Yes to get a copy of your receipt or invoice you can do that from your My Account Page. Sign in to your my account page at https://www.skyhighpartyrentals.com/auth/signin Go to the Payments Section. Click on View/Pay next to the order you need a receipt for, or copy of your invoice. Click Print Invoice andFeatured

• What do I do if the inflatable turns off?

  If your inflatable turns off, exit the kids from the inflatable and check the plug to the blower. Often times the plug will become unplugged if kids are running around near the outlets. If the outlet is securely plugged in, check the breaker box. Bounce house blower require a dedicated 20 amp breaker. If you have anything else connected to other outlets which share the breaker with the inflatable you should move them to another outlet. Please note that outlets on the outside of your house sharFew readers

• How long do I keep the rentals for?

  The base price inflatables is 4hrs at Sky High Party Rentals. Tables, chairs, & furniture rentals are for the whole day. Additional time available.Few readers

• How far in advance should I book?

  We suggest booking as early as possible to avoid your items getting booked out, however we can be ready to deliver your bounce house if it's available with at least 2hrs notice on most days. Often times booking the week before your party is perfectly fine. Most customers book on the Monday before their order to see how the weather will turn out. Seasonality: Our busiest times of the year are May and October. During these months we recommend booking at least 1 month in advance to insure availaFew readers

• Equipment Damage Insurance/Policy

  Our Equipment Damage Insurance costs 7.5% of the item price. It covers damage to our equipment under normal use, excluding complete destruction or theft.Few readers

• Can you pick up or drop off items at an exact time?

  Yes, we typically require at lest 2 to 3hrs for drop off and pick up, but we understand some venues need an exact time drop off or pick up. We charge $25 to $50 for either a 1hr window or for an exact time pick up. You can select this option after you place an order. A confirmation page will ask you for additional information where you can make this selection. You may also update your drop off and pick up instructions at any time by visiting your My Account page (https://www.skyhighpartyrentalFew readers

• Can I get a copy of your W9 for my company?

  To get a copy of our W9 for our Houston location visit this link: https://www.dropbox.com/s/xx8jxdulquhws7k/W9-Sky-High-Party-Rentals.pdf?dl=0 To get a copy of our W9 for our Austin/San Antonio location visit this link: https://www.dropbox.com/s/zlwnfq20wl1yfpf/w9-Sky-High-Party-Rentals%20Austin.pdf?dl=0 To get a copy of our WFew readers