Articles on: Weather/Cancellations

What if I need to cancel my reservation?

Our no-hassle reschedule policy means you can cancel for any reason up until your scheduled delivery time. You will receive a rescheduling credit that is valid for a future reservation at anytime. Credit will not be issued after we have delivered the rental equipment. We do not allow refunds.

Please Note: Due to Covid-19 We are not able to process any refunds under any conditions at this time.

How to Cancel:
Simply log in to your my account and click the cancel order button. Your store credit will be updated immediately. You may also email us at or by phone on the day of the event at (281) 606-5867

If you have general questions we are available for chat 24hrs a day. Call us at (281) 606-5867 or nationally at 1-855-627-7594 Email responses within 24hrs available at

If an inflatable collapses, exit children and check the electrical breaker. Most times the breaker will turn off from too much power. If Wind speeds exceed 15mph turn the inflatable off and exit the inflatable. Supervision is required at all times

Before renting an inflatable, call 811 to have water lines flagged. Only allow us to setup away from sprinkler lines. We are not responsible for damage to sprinkler lines, especially after staking inflatables down to the ground where you ask.

Gate entrances must be 3.5ft wide or larger for most inflatables. We are not responsible for damage to gates that are severely rusted or rotting during transportation of the inflatable. We are not responsible for damage to grass during transportation or normal use of an inflatable.

Updated on: 23/06/2022

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