Articles on: Covid-19

What happens if I need to cancel my event due to Covid-19?

All reservations can be cancelled for any reason including school closure, hurricanes/inclement weather, or an emergency at any time until the date/time of your party. You will not lose any amount paid and we will apply store credit to your account to be used at anytime.

**Please Note: Due to Covid-19 We are not able to process any refunds under any conditions at this time. **We anticipate schools to reopen after summer which is when you can reschedule your event along with many major school districts in Houston working with us during this difficult time.

How to Cancel:
Simply log in to your my account and click the cancel order button. Your store credit will be updated immediately.

If you have general questions we are available for chat 24hrs a day. Call us at (281) 606-5867 or nationally at 1-855-627-7594 Email responses within 24hrs available at reservations@skyhighpartyrentals.com

If an inflatable collapses, exit children and check the electrical breaker. Most times the breaker will turn off from too much power. If Wind speeds exceed 15mph turn the inflatable off and exit the inflatable.

Before renting an inflatable, call 811 to have water lines flagged. Only allow us to setup away from sprinkler lines. We are not responsible for damage to sprinkler lines, especially after staking inflatables down to the ground where you ask.

Gate entrances must be 3.5ft wide or larger for most inflatables. We are not responsible for damage to gates that are severely rusted or rotting during transportation of the inflatable. We are not responsible for damage to grass during transportation or normal use of an inflatable.

Updated on: 23/06/2022

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