Articles on: Add Items/Changes

How to make changes to a scheduled event.

Should you need to cancel your order at anytime simply press the gray Cancel Button located in the Order Details in your my account page.

To cancel an order:

Login to your My Account page here
Click on View Details of your order.
Scroll down and click Cancel Order
Confirm Cancellation on the confirmation popup.
Any amount paid will be applied to your store credit automatically which you can used towards a new order any time.

To Reschedule your Sky High Party Rentals order, login to your my account page here.

Click on View Details of the order you want to Reschedule.
Scroll down and click on Reschedule.
Select the new date(you may have to double click the new date) & select the correct start/end time, then click Change Date.
Confirm Changes in the popup to change the date of your party.
Check your email to confirm the date/time changes are correct.

If you have any trouble, feel free to chat with us below or call us at (281) 606-5867

**If you need to make changes to your delivery/ pick up windows or contact info preferences you can do so in your my account area here.

If you are having trouble logging in to your account, call us or try the I forgot my password option. We also recommend searching your email for a copy of your my account password emailed to customers when they placed their first reservation with us.

If you have general questions we are available for chat 24hrs a day. Call us at (281) 606-5867 or nationally at 1-855-627-7594 Email responses within 24hrs available at reservations@skyhighpartyrentals.com

If an inflatable collapses, exit children and check the electrical breaker. Most times the breaker will turn off from too much power. If Wind speeds exceed 15mph turn the inflatable off and exit the inflatable.

Before renting an inflatable, call 811 to have water lines flagged. Only allow us to setup away from sprinkler lines. We are not responsible for damage to sprinkler lines, especially after staking inflatables down to the ground where you ask.

Gate entrances must be 3.5ft wide or larger for most inflatables. We are not responsible for damage to gates that are severely rusted or rotting during transportation of the inflatable. We are not responsible for damage to grass during transportation or normal use of an inflatable.

Updated on: 27/06/2024

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