> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.skyhighpartyrentals.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What time is delivery and pickup?

Typically, we drop-off at least 1-2 hours prior to your event’s start time and pick-up items within 1-2 hours after your requested end time. You may also receive further communication about drop off and pick up if we have another rental in your area on a different day. 

On the day before your party we start working on the schedule for drivers. You can often find the times we will setup in your [My Account page](https://www.skyhighpartyrentals.com/auth/signin) the day before your party date.

![](https://apps.skyhighpartyrentals.com/media/wysiwyg/Check-Drop-Off-Times.gif)

If you have general questions we are available for chat 24hrs a day. Call us at [(281) 606-5867](tel:2816065867) or nationally at  [1-855-627-7594](tel:18556277594) Email responses within 24hrs available at reservations@skyhighpartyrentals.com

| If an inflatable collapses, exit children and check the electrical breaker. Most times the breaker will turn off from too much power. If Wind speeds exceed 15mph turn the inflatable off and exit the inflatable. Supervision is required at all times

|| Before renting an inflatable, call 811 to have water lines flagged. Only allow us to setup away from sprinkler lines. We are not responsible for damage to sprinkler lines, especially after staking inflatables down to the ground where you ask.

||| Gate entrances must be 3.5ft wide or larger for most inflatables. We are not responsible for damage to gates that are severely rusted or rotting during transportation of the inflatable. We are not responsible for damage to grass during transportation or normal use of an inflatable.

${youtube}[Watch our Safety Video](8-9tILOlAMM)